Total Delivery Time = Processing Time(1-15 business days or more) + Shipping Time (4-20 business days)
Processing Time :Most of the cosplay costumes shown on yusicosplay.com are ready-to-ship and will be shipped within 1-3 business days after placing the order! However, products marked as 【Pre-Sale】 are custom-made and will be produced after the order is placed. These items require additional preparation time, generally 7-15 business days or more. If you'd like to know the exact production time, feel free to contact us via email at any time. Once the pre-sale products are completed, they will be shipped according to the order time.
Shipping Time: It depends on the shipping options you choose:
1.Express Delivery: 4-8 business days (recommended for urgent needs)
2.Standard Delivery: 6-10 business days
3.Economic Delivery: 10-20 business days
You will see 2-3 shipping options at checkout!
Please stay alert to the email from our customer service, and we will contact you if there's any shipping issue with your order. After your package is shipped, you can log in and check the status of your package in My Orders. If your estimated delivery date has passed and you still have 't received your order, please contact our customer service for help.
You are strongly suggested to place your order at least 2-3 weeks before you need to receive it.
It is necessary to keep in contact with the customer service department: yusicosplay2@gmail.com all the time, we'll contact you by email if there's any shipping issue with your order.
Import duties:
International shipments may be subject to import duties, taxes, or customs fees, which are levied once your package reaches the destination country. These charges are imposed by the recipient's local government and are the responsibility of the recipient. If a package is returned due to unpaid customs duties, the buyer will be responsible for any resulting consequences. We recommend contacting your local shipping company or customs office for further details regarding potential tariffs. Alternatively, feel free to contact us for additional support.
Tips:
1. For our shipping, please provide a valid contact number, and postal code at the shipping address. DO NOT enter P.O Box/APO/FPO address.
2. Delivery is usually done from Monday to Friday excluding Public Holidays, working hours only.
3. We offer economic shipping, standard shipping, and express shipping, but some large, heavy, or fragile items cannot be shipped via economy or standard shipping options; these shipping options are only available for small packages. Therefore, some items are only available for express shipping.
