Dear Valued Customers,
Thank you for choosing to shop with us! We truly appreciate your support. Please take a moment to review the following important information regarding our products and services:
1. Returns & Refunds
At YUSICOSPLAY, we aim to ensure a delightful shopping experience for our customers. You can request a return or exchange within 15 days of receiving your order. For detailed information about our return and refund policy, please click here:
👉 Returns & Refunds Policy
2. Sizing
Before selecting your size, please carefully check the size chart provided on each product page. Our sizes do not follow the US standard, so be sure to refer to the measurements in INCH or CM. Take a few minutes to measure yourself while wearing tight-fitting clothing to ensure accuracy. Avoid choosing your size based on your usual size. If you have any questions, feel free to contact us via email, and we will respond promptly.
3. Customs Duties
Customs duties are taxes imposed on the import or export of goods during international shipping. These charges vary by country and region, and the buyer is responsible for paying any applicable customs fees. If a package is returned due to unpaid customs duties, the buyer will be responsible for any resulting consequences.
4. Customized Items
Once production has started, customized items cannot be returned or refunded. Please make your decision carefully, as custom pieces require skilled craftsmanship and often take longer to process. Additionally, there is a possibility of minor size variations. In case of delays, size discrepancies, or defects in your customized order, please contact us—we will do our best to provide a suitable solution.
5. Unforeseen Situations
We strive to offer excellent service, but international shipping may be affected by unexpected factors such as severe weather conditions, customs clearance delays, or local policy changes. Since many of our products are handmade, minor imperfections (such as stray threads or lint) may be present. Please note that we do not accept refund requests for issues beyond our control.
For further assistance, please contact our customer service via email at yusicosplay2@gmail.com.
