1. Cancellation Before Dispatch: ·Cancellation within 24 hours: Free of charge, full refund. ·Cancellation after 24 hours: 30% of the item fee will be charged. The remaining 70% of the item fee and shipping costs will be refunded after cancellation. ·Note: Custom products cannot be cancelled once production has started.
2. Cancellation After Dispatch: Unfortunately, due to international logistics constraints, we are unable to cancel orders that have already been dispatched.
For cancellation requests, please contact us via email rather than social private chat. Thank you for your understanding.
Shipping & Delivery
Ordering & Shipping: Total Delivery Time = Processing Time(1-15 business days or more) + Shipping Time (4-20 business days)
Processing Time :Most of the cosplay costumes shown on yusicosplay.com are ready-to-ship and will be shipped within 1-3 business days after placing the order! However, products marked as 【Pre-Sale】 are custom-made and will be produced after the order is placed. These items require additional preparation time, generally 7-15 business days or more. If you'd like to know the exact production time, feel free to contact us via email at any time. Once the pre-sale products are completed, they will be shipped according to the order time.
Shipping Time: It depends on the shipping options you choose:
1.Express Delivery: 4-8 business days (recommended for urgent needs) 2.Standard Delivery: 6-10 business days 3.Economic Delivery: 10-20 business days
You will see 2-3 shipping options at checkout!
Please stay alert to the email from our customer service, and we will contact you if there's any shipping issue with your order. After your package is shipped, you can log in and check the status of your package in My Orders. If your estimated delivery date has passed and you still have 't received your order, please contact our customer service for help.
You are strongly suggested to place your order at least 2-3 weeks before you need to receive it. It is necessary to keep in contact with the customer service department: yusicosplay2@gmail.com all the time, we'll contact you by email if there's any shipping issue with your order.
What about European VAT?
1.Shipping costs do not include the Value Added Tax (VAT)
2.Customs or local delivery companies may randomly investigate the value of the package, resulting in additional customs duties.
Exactly like in the description, a good cosplay for the fair price
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Ollie Hand
I really like it. The delivery was a bit slow, so I contacted customer service, and they said they would respond quickly and well, so I bought it with some suspicion, but the quality was not bad. It was a bit disappointing that I had no strength and no eyes of god, and I was satisfied with the rest.
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Anna Rempel
My girlfriend is happy now 🎉
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Milton Baumbach
It came in early, it actually fits my daughter, she’s very happy which also makes me happy, i’m still waiting for my other girls outfit, i pray it comes on time!
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Shaunda Halvorson
Perfect costume for someone who love playing genshin impact. Sizing fit my kiddo perfectly.
